Legal

Service Level Agreement

Effective: [EFFECTIVE DATE]Last updated: [EFFECTIVE DATE]

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Preview status: consostack is currently in preview. During preview the Service is provided “as available” with no binding uptime commitment. The commitments below take effect for paid plans once we exit preview and announce a General Availability date.

1Scope

This SLA applies to paid plans of the consostack platform once generally available. It does not apply to Free plans, previews, beta features, or your own application code and configuration.

2Uptime commitment

We will use commercially reasonable efforts to make the Service available at least [e.g., 99.9%] of the time each calendar month, measured as Monthly Uptime Percentage.

3Definitions

Downtime: Periods when the Service control plane or your running application is unavailable due to our infrastructure, excluding items in Section 5.
Monthly Uptime Percentage: (Total minutes in the month − Downtime) ÷ total minutes, × 100.

4Service credits

If we miss the commitment, you may be eligible for a credit against a future invoice:

Monthly Uptime	Credit
< 99.9% and ≥ 99.0%	[10%]
< 99.0% and ≥ 95.0%	[25%]
< 95.0%	[50%]

Credits are your sole and exclusive remedy for availability shortfalls.

5Exclusions

The commitment does not apply to unavailability caused by: scheduled maintenance (announced in advance); factors outside our reasonable control (force majeure, upstream network or provider failures); your application, code, or configuration; exceeding plan limits; suspension for AUP or non-payment; or preview/beta features.

6Claiming credits

Request a credit within [e.g., 30 days] of the incident by emailing [SUPPORT EMAIL] with dates, times, and affected resources. Credits are non-refundable and have no cash value.

7Support targets

Target first-response times (not guaranteed during preview): [e.g., Free: best-effort; Pro: 1 business day; Team: 8 business hours; Enterprise: 4 hours].